FAQs

Q: How can I place a custom order
A: Thank you for considering us! We ask that you please submit an order inquiry form, email us at thecookiepeopleTX@gmail.com, or text us at 817-901-8136. We will then reach out to you to gather any other information we need and send you a quote.
Q: Do you have an order minimum?
A: Yes. For most orders we require a 2 dozen minimum to place an order.
Q: How far in advance do I need to place my order?
A: While we can try to accommodate last minute orders, we please ask you to place your order at least 2 weeks prior to your event date if you are requesting local pickup/deliver and at least 3 weeks prior to your event date if you are requesting shipping. Please note that any orders placed less than 2 weeks of the pick up/event date may be subject to a rush fee. Please keep in mind that there is a high demand and as we often book up months in advance during certain seasons, we recommend you reach out as soon as possible.
Q: Is it possible to book a date prior to choosing a theme/design?
A: Absolutely! If you have a set date for your event but don't have any theme/designs in mind you can book the date by providing a $100 retainer. Don't worry this retainer will go towards your order total. However, please keep in mind that we are not able to give you a final quote for your order until we discuss your theme/design. Lastly, we please ask you to choose a theme within 2 weeks of your pick up date.
Q: What if the date I need is completely booked? Can you make any accomodations?
A: If the date you need is completely booked, please contact us at 817-901-8136 to see if we can accommodate your needs.
Q: How long do the cookies remain fresh?
A: Cookies that are packaged individually will do well on the counter for up to one week. However, we have had cookies mailed to servicemen in Japan that arrived over three weeks after they were made that were said to still taste awesome!
Q: How can I pay for my custom order?
A: If you are purchasing a custom order, once you have filled out our order form we will send you a Square invoice via email. As a reminder, full payment is required to secure your order on our calendar.
Q: Would I be able to receive a refund?
A: As stated in our policies, we do not offer any refunds (this includes any type of credits). The only time we are able to process refunds is if we have to cancel your order for any reason or if there has been any type of error with your order.
Q: Where do I pick up my order?
A: We are located in Aledo, TX with pick up and delivery options in both the Ft. Worth and Parker County areas. The pick up address will be listed in your invoice for all custom orders. If you have placed an order for a pre-sale, the address will be sent to you via email with pick up instructions at least one day prior to your selected pick up date.
Q: Do you offer delivery?
A: Yes, we do offer free delivery within a specific range. Outside of our specified free delivery area, the delivery fee starts at $10 and increases based on the location of the delivery.